Expert Retinal Care in Greater Charleston

Frequently Asked Questions

• Do I need a referral to visit one of your retina offices in Greater Charleston?

  Referrals are not always required. We welcome both new and referred patients at our Greater Charleston locations, including our offices in Charleston, West Ashley, Mount Pleasant, and Ladson. If you have questions about scheduling an appointment, our team can help determine whether a referral is needed.

• Are you accepting new patients at your Charleston-area retina centers?

  Yes. We welcome new patients, as well as referred patients, at all of our Greater Charleston retina centers, including our Charleston, West Ashley, Mount Pleasant, and Ladson locations. Whether you have been referred by an eye doctor or are seeking specialized retinal care on your own, our team is here to help.

• How do I schedule an appointment at your Charleston-area offices?

  Scheduling an appointment is easy. New patients can call (843) 763-4466 to schedule their first visit, send a secure text message to (843) 897-2963, or contact our team through Klara using the purple “Message Us” button on our website. Appointments are available at our Charleston, West Ashley, Mount Pleasant, and Ladson locations.

• Do you accept insurance at your Greater Charleston retina centers?

  We accept most major insurance plans and are participating providers with Medicare, Medicaid, TRICARE, and Blue Cross at our Charleston, West Ashley, Mount Pleasant, and Ladson locations. Because coverage can vary by plan, we recommend contacting our office before your appointment to verify your benefits and discuss any questions about insurance coverage.

• What communities do you serve throughout Greater Charleston?

  Our retina specialists care for patients throughout Greater Charleston and surrounding communities, including Summerville, Goose Creek, Hanahan, Johns Island, Moncks Corner, Cane Bay, Nexton, Daniel Island, Sangaree, and beyond. Patients can access specialized retinal care at our Charleston, West Ashley, Mount Pleasant, and Ladson locations.

• What can I expect during my first visit to one of your Charleston-area retina centers?

  During your first visit, our team will review your medical history, discuss your symptoms, and perform a comprehensive eye evaluation. Additional diagnostic testing may be recommended depending on your condition. Patients can receive care at our Charleston, West Ashley, Mount Pleasant, and Ladson locations, and our team will guide you through each step of the process.

• Do you coordinate care with local eye doctors throughout Greater Charleston?

  Yes. Our retina specialists regularly work with optometrists, ophthalmologists, primary care physicians, and other healthcare providers throughout Greater Charleston and surrounding communities. We coordinate care to help ensure patients receive timely evaluations, treatment, and follow-up care at our Charleston, West Ashley, Mount Pleasant, and Ladson locations.

• Can a family member or caregiver accompany me to my appointment at one of your Greater Charleston retina centers?

  Yes. Family members and caregivers are welcome to accompany patients to appointments at our Charleston, West Ashley, Mount Pleasant, and Ladson locations. Having a trusted companion can be especially helpful if you are receiving treatment, undergoing testing, or having your eyes dilated during your visit.

• Can I be seen quickly at one of your Greater Charleston retina centers?

  If you are experiencing urgent symptoms such as flashes, floaters, sudden vision changes, or other concerning eye problems, we encourage you to contact us as soon as possible. Our team will work to determine the most appropriate next steps based on your symptoms. We also provide 24/7 on-call coverage for retinal emergencies. If you need urgent assistance outside of normal office hours, please call (843) 763-4466 to reach our on-call provider.